Customer Service

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labour
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admin
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lead times
decisions
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1. Online access for customers to stock levels, sending requests or orders and then following their progress, can save labour costs. It can also make staff’s life easier as the system can guide customers towards standard processes.
 

2. An integrated customer service can also provide easy-access, up-to-date information about the customer to customer service personnel, saving labour costs and improving company image.


 

labour costs 2 (1).png
labour
administartive costs 3.png
admin
lead time 2.png
better decisions 2.png
lead times
decisions
stock costs 2 (1).png
stock
increased accuracy 2.png
accuracy
bottom line 2.png
other

Contents

Section 1

Department-specific benefits

Section 4

Change Management

Section 2

Restructuring benefits

Section 5

System related operational risks

Section 3

Modelling

Section 6

Interconnectedness
of systems

Section 7

Other system gains